Metropolitan Family Services empowers families to learn, to earn, to heal and to thrive. Part mentor, part motivator, part advocate, since 1857 Metropolitan Family Services has been the engine of change that empowers Chicago-area families to reach their greatest potential and positively impact their communities. Metropolitan serves more than 67,000 families and individuals as diverse as the communities in which they live, with 81% being part of the working poor or lower-middle class.