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Freshworks Inc. (formerly Freshdesk)
Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The companyÕs suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
Information Technology and Services
500 - 1,000
San Mateo, CA, United States
About

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The companyÕs suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.

Site Traffic
  • 36705 Global Rank
  • 23050
    United States
  • 1.93 M Estimated Visits
Traffic Sources
  • Search
    34.77%
  • Referrals
    31.02%
  • Direct
    29.77%
  • Social
    2.13%
  • Mail
    1.97%
  • Display
    0.34%
Geography Breakdown
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Alexa Traffic Data
Global Rank 3,667
19,099
Links In Count 2,722
2,628
India Rank 916
3,116
India Page Views 50.4%
17.4%
Top Countries
Top Sites Linking In
Top Search Keywords
  • Opportunities
  • Partners Programs
  • Amazon Associates Program
Mobile App Data
MixRank is the most comprehensive database of mobile apps, developers, SDKs, technologies, services, and integrations. Learn more.
  • 10 SDKs
  • 2.98 Avg. Rating
  • 25 Total reviews
  • App Url: https://itunes.apple.com/app/fresh-works-ltd/id1424866045
  • App Support: http://support.freshcaller.com
  • Genre: Business
  • Bundle ID: com.freshworks.freshcaller.production
  • App Size: 60.7 M
  • Version: 2.1.4
  • Release Date: September 23rd, 2018
  • Update Date: April 22nd, 2021

Description:

Modern Cloud Telephony

Calls: Make and receive calls at your convenience.

Agent status: Set your availability by toggling between being online and offline from within the app.

My calls: Directly engage with your most recent callers from the list of recent calls

Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.

Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk.
Benefits of Freshcaller

No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days.

Daily Downloads Jun 01 - 30, 2024

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FatimahOriola

Apr 08, 2021

Sign up keyboard problems

It seems this version is not compatible with phone usage. It distorts my keyboard such that I cannot type out my username and password. Please rectify this

ginger27262

Mar 25, 2021

New app looks good

Great app to work with and queries are addressed quickly

tinedarix

Mar 19, 2021

Functional but...

Definitely needs a GUI overhaul to give it a better look. The iPadOS version really needs the ability to go into landscape mode—many users have keyboard cases and use the device in this mode most of the time. Apps stuck in portrait are dated and difficult to use.

ZachTechGuy

Feb 24, 2021

Vibrating

This app keeps making my phone vibrate without a notification. Completely formatted my iPhone and over a few weeks slowly installed apps one by one to find which one was causing the phantom vibrations. It was Freshcaller.

McGixxer

Dec 11, 2020

Broken

Version 2.0 problems: County code is always messed up. I literally only make calls in the USA but no matter what it wants me to set the country code. I’ve set it more times than I can remember and no luck. GUI problems on iPhone Pro Max I can’t speak for the other phones out there but on my iPhone Pro max, the bottom of the screen is completely messed up. All the icons and buttons are squished down to where they can’t be seen and are on top of one another. So I have the largest iPhone but I can’t read or see the buttons from this graphics or sizing bug.

Aron703

Aug 31, 2020

Needs work

iPad app is useless Both a missing call metrics and other important screens.
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MobileCoreServices
Use uniform type identifier (UTI) information to create and manipulate data that can be exchanged between your app and other apps and services using MobileCoreServices.
AVFoundation
The AV Foundation framework provides an Objective-C interface for managing and playing audio-visual media in iOS and OS X applications.
Core Foundation Framework
Core Foundation is a framework that provides fundamental software services useful to application services, application environments, and to applications themselves. Core Foundation also provides abstractions for common data types, facilitates internationalization with Unicode string storage, and offers a suite of utilities such as plug-in support, XML property lists, URL resource access, and preferences.
Core Graphics
The Core Graphics framework is based on the Quartz advanced drawing engine. It provides low-level, lightweight 2D rendering with unmatched output fidelity. You use this framework to handle path-based drawing, transformations, color management, offscreen rendering, patterns, gradients and shadings, image data management, image creation, and image masking, as well as PDF document creation, display, and parsing.
Foundation Framework
The Foundation framework provides a base layer of functionality for apps and frameworks, including data storage and persistence, text processing, date and time calculations, sorting and filtering, and networking. The classes, protocols, and data types defined by Foundation are used throughout the macOS, iOS, watchOS, and tvOS SDKs.
Launch Services
macOS Launch Services is an API that enables a running app to open other apps or their document files, similar to the Finder or the Dock.Launch Services eliminates apps having to query the Finder to open an app, document, or URL for them. The macOS Finder itself uses Launch Services to perform such tasks. Because the Finder performs no additional processing beyond calling Launch Services, any client using Launch Services for these purposes behaves identically to the Finder.
Quartz Core Framework
Allow users to browse, edit, and save images, using slideshows and Core Image filters.The Quartz Composer API supports processing and rendering graphical data and allows developers to create custom patches for the Quartz Composer developer tool. ImageKit provides user interface support for browsing, editing, and saving images, showing slideshows, and browsing and previewing Core Image filters. PDFKit is a technology that allows applications to display and manipulate PDF documents.
Security Framework
Secure the data your app manages. Protect information and control access to your app.
System Configuration F...
This collection of documents describes the programming interfaces of the System Configuration framework. The System Configuration framework provides functions that determine the reachability of target hosts in both a synchronous and an asynchronous manner. It also provides error detection facilities.
UIKit
The UIKit framework (UIKit.framework) provides the crucial infrastructure needed to construct and manage iOS apps. This framework provides the window and view architecture needed to manage an app’s user interface, the event handling infrastructure needed to respond to user input, and the app model needed to drive the main run loop and interact with the system.
Data sourced from MixRank, the most comprehensive database of mobile apps, developers, SDKs, technologies, services, and integrations. Learn More.
Ad Intelligence
  • Native
    0.00%
  • Standard
    96.70%
  • Direct
    3.30%
Ads Seen Recently
88
Latest Publishers
Publisher Ranking
Longest Running Ad
Freshworks Inc. (formerly Freshdesk)
Device
Desktop
Dimensions
other
Dates Active
Sep 04, 2018 to Dec 14, 2019
Freshworks Inc. (formerly Freshdesk)
Device
Desktop
Dimensions
300x600
Dates Active
Sep 02, 2018 to Dec 13, 2019
Freshworks Inc. (formerly Freshdesk)
Device
Desktop
Dimensions
300x600
Dates Active
Aug 03, 2018 to Nov 12, 2019
Freshworks Inc. (formerly Freshdesk)
Device
Desktop
Dimensions
300x250
Dates Active
May 30, 2018 to Dec 06, 2019
Freshworks Inc. (formerly Freshdesk)
Device
Desktop
Dimensions
300x250
Dates Active
Jun 01, 2018 to Dec 14, 2019
Freshworks Inc. (formerly Freshdesk)
Device
Desktop
Dimensions
336x280
Dates Active
Sep 21, 2018 to Dec 14, 2019
Freshworks Inc. (formerly Freshdesk)
Freshworks Inc. (formerly Freshdesk) receives up to 2.3M pageviews per day, in countries such as India, Egypt, Singapore, Turkey, Israel, Taiwan, Philippines, New Zealand, United States, Hong Kong, Iran, Australia, Saudi Arabia, Poland, Nigeria, United Arab Emirates, United Kingdom, France, Brazil, Italy, Greece, South Africa, Mexico, Canada, China, Germany.

They are headquartered at San Mateo, CA, United States, and have 10 advertising & marketing contacts listed on Kochava. Freshworks Inc. (formerly Freshdesk) works with Advertising technology companies such as Google Remarketing, DoubleClick.Net, DoubleClick Bid Manager, AppNexus, Rubicon Project, Facebook Custom Audiences, LinkedIn Ads, Bizo, Taboola, Beeswax, Google Floodlight Counter, Affiliate Window, Twitter Ads, AdRoll, AWIN, Google Adsense, Google Adsense for Domains, Index Exchange, Outbrain Pixel, Adswizz, Dstillery, LiveIntent, Simpli.fi, Outbrain.
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Recent Freshworks Inc. (formerly Freshdesk) Tweets
Recent Freshworks Inc. (formerly Freshdesk) Tweets
Last Updated 6/21/24
Freshworks Inc. (formerly Freshdesk) receives up to 2.3M pageviews per day, in countries such as India, Egypt, Singapore, Turkey, Israel, Taiwan, Philippines, New Zealand, United States, Hong Kong, Iran, Australia, Saudi Arabia, Poland, Nigeria, United Arab Emirates, United Kingdom, France, Brazil, Italy, Greece, South Africa, Mexico, Canada, China, Germany.

They are headquartered at San Mateo, CA, United States, and have 10 advertising & marketing contacts listed on Kochava. Freshworks Inc. (formerly Freshdesk) works with Advertising technology companies such as Google Remarketing, DoubleClick.Net, DoubleClick Bid Manager, AppNexus, Rubicon Project, Facebook Custom Audiences, LinkedIn Ads, Bizo, Taboola, Beeswax, Google Floodlight Counter, Affiliate Window, Twitter Ads, AdRoll, AWIN, Google Adsense, Google Adsense for Domains, Index Exchange, Outbrain Pixel, Adswizz, Dstillery, LiveIntent, Simpli.fi, Outbrain.