The InStoreLive portal and application will provide a complete solution for field force management and will deliver the following benefits:
• Flexibility and ability for the Program Manager to create new call cycle briefs and tasks. Information can be gathered and services delivered responsively without IT involvement
• KPI management functionality allows for more efficient and transparent performance management for Program Managers and Field Agents
• Field Agent productivity and accuracy gains through logging task outcomes on a mobile device in store and synching with web portal
• Aggregated reporting increases efficiency through centralised, dynamic data consolidation
• OHS benefits with Field Agent time stamp in/out and geo-routing
• Visibility of actual travel through geo-routing provides more accurate reporting for reimbursement
• Efficiency of mobile and compact access to store CRM-type information
• Convenience and efficiency of file upload and distribution on a mobile device (in-store photos, plan-o-gram access, training materials etc)
• Follow-up Checks performed and logged by the Program Manager assist in improving service quality
• Convenience of accessing the full Ground Truth web portal via the tablet browser or the field agent optimized native application