Benemen delivers integrated, cloud based, business aligned communications solutions that help organisations to increase their customer satisfaction, enhance efficiency, improve productivity and lower the costs of their enterprise communications.
Working alongside with Microsoft Office 365 and Skype for Business Benemen's solutions replace the traditional PBX and contact centre software and unify all communication channels of an organisation into one single platform, turning enterprise communications into a key business driver instead of a cost factor.
Find out more www.benemen.com
Find us on Twitter @BenemenHQ
- Company Name:Benemen
(View Trends)
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Headquarters: (View Map)Helsinki, Finland
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Information Technology and Services
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50 - 200 employees
- 8628803 Global Rank
- 94643 Finland
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Search50.12%
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Direct37.33%
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Referrals12.54%
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Display0.00%
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Mail0.00%
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Social0.00%
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- India 50.0%
- United States 26.5%
- Pakistan 5.6%
- Philippines 0.8%
- Turkey 0.8%
- On the Web
- 10 SDKs
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- App Url: https://itunes.apple.com/app/benemen-oy/id989797121
- App Support: https://www.benemen.com
- Genre: Business
- Bundle ID: com.benemen.benedesk
- App Size: 43.3 M
- Version: 3.2.0
- Release Date: November 3rd, 2015
- Update Date: May 3rd, 2021
Description:
BeneVoice makes your communication easier! By using our BeneCloud you can view the availability of your colleagues, view your call history, manage service pools and callback requests and much more.
Availability management - Change your status when you are busy, away, on lunch, on vacation and so on. Your colleagues can see immediately if you are available. You can also schedule upcoming availabilities for meetings or when out of office.
Directory - Contact details and availability information of your contacts are visible in one view. Now you know if your colleague is available or not.
Personal call history - View who called you and when. Play back the call recording or send an SMS or just call a missed contact.
Service pools - Join, follow and manage service pools. Add more agents when the lines are busy or monitor the status of service pools. You can also set notifications to let you know when a service pool needs attention.
Service call history - View the calls to service pools and all the details.
Call handling - See the callback requests waiting and call them back right from the app. Multiple callbacks from same contact are grouped together. Duplicate calls to same customers are automatically avoided.
Please note, access to features may depend on your BeneCloud user role and optional products activated.
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